I can across a really neat, or so I thought, extension for Salesforce that would come in handy at work. We use a few different tools for sharing information much like any other company so when I saw Attensa Web Feeds for Salesforce it sounded like a really cool extension that would save me from having to build it myself.

No such luck.

Considering this is a SPONSORED application by Salesforce I believe that my reasonable expectation that this actually works is justified. The best feature about this app is the fact that at least it DOES install, but that’s as far as it goes.

Other than the fact it doesn’t work at all, here is what’s wrong with it:

  • There is no help information: typically Salesforce App Exchange apps have a ‘help’ tab with contact info or how-to’s etc.
  • There are no config options on the admin page
  • Attensa’s support section of their website has zero information about this app. (I searched for ’salesforce’ in documents, discussions and blogs)
  • Attensa’s product page just lists Salesforce.com under a “Who is using Attensa in the Enterprise”

Granted it’s free, but c’mon… How can ANY company put out a product like this?  Even worse, how can Salesforce.com PROMOTE a product like this?