Browsing Posts in Personal

I’ve been working for startups for about 8 years now and have worked through some rather intense and explosive growth periods.    I’ve always been big on process.  If something isn’t working right more than likely there’s a missing or broken process.  At my current gig, I’ve had the fortunate opportunity to build quite a bit of internal business systems and processes from the ground up which is what I love to do.   The most difficult thing I’ve been up against is always the fact that in a startup, your job isn’t necessarily your job.  Your job is actually what you thought you were hired to do plus about 50 other things.  Sorry, not a fan of the “I wear multiple hats” line.  Reminds me of something you’d read in “Why Business People Speak Like Idiots” (which I’m reading right now by the way, click that link and buy the book to help with my hosting bill!)

So what’s the point?

Simple, really.    In a startup, common sense goes much further than forcing yourself into the preachings of any single methodology or following standard process protocol.  You don’t need fancy graphs and charts, you don’t need bloated, strict processes and you definitely don’t need idiot speak.  For example, I’ve read a lot of traditional “change management” blogs/articles/books and the common sense approach will save you a great deal of agony building change management processes into your startup.   Stuff is going to change.  Write down what changed along with how to back out if that change breaks something.   As you grow, your systems and processes will evolve accordingly due to the complexity that comes with growth, but if you’ve paved the foundation of a common sense approach, you’ll be that much more adaptable down the road.

As mentioned in my opening, I’m big on process, but having process doesn’t mean sacrificing creativity or agility.  A process doesn’t need to be bloated to be effective and you don’t need to meet 20 times and write a 40 page document about the process or how to implement it.  Simply put, get the cow out of the ditch (react to the problem), figure out how the cow got into the ditch (analyze your process to find the breakdown) and then prevent the cow from falling back into the ditch (adjust your process)

In the end there is no rule that says you can’t pluck parts of different methodologies or standard process protocols and use them effectively together based on the situation.  By exercising a bit of common sense, you’ll spend a lot more time getting stuff done and less time trying to figure out how to pound a square into a round hole.

I can across a really neat, or so I thought, extension for Salesforce that would come in handy at work. We use a few different tools for sharing information much like any other company so when I saw Attensa Web Feeds for Salesforce it sounded like a really cool extension that would save me from having to build it myself.

No such luck.

Considering this is a SPONSORED application by Salesforce I believe that my reasonable expectation that this actually works is justified. The best feature about this app is the fact that at least it DOES install, but that’s as far as it goes.

Other than the fact it doesn’t work at all, here is what’s wrong with it:

  • There is no help information: typically Salesforce App Exchange apps have a ‘help’ tab with contact info or how-to’s etc.
  • There are no config options on the admin page
  • Attensa’s support section of their website has zero information about this app. (I searched for ’salesforce’ in documents, discussions and blogs)
  • Attensa’s product page just lists Salesforce.com under a “Who is using Attensa in the Enterprise”

Granted it’s free, but c’mon… How can ANY company put out a product like this?  Even worse, how can Salesforce.com PROMOTE a product like this?

Jeff Healey passed away in Toronto at age 41 yesterday.   Most people likely remember him for his hit single Angel Eyes and his appearance in Roadhouse, but Jeff was one of the great blues-rock guitar players of this era.   In 1990 he won a Juno for Entertainer of the Year and was set to release ‘Mess of Blues’, his first record release in almost 8 years on April 23, 2008.  Guitar players and fans alike all over the world will sadly miss Jeff.

I had a bit of an epiphany while I was working on my company’s blog today. I realized just how much I’ve grown up and matured as a professional during the short time I’ve been with my present company.

A wise man once said ‘you work with good people, you win‘ and for some reason that has stuck with me even though I read it about a year ago. Maybe it’s fact that that wise man was the person who paved the foundation and provided the first bits of professional guidance for shaping my career or maybe it’s just because I’m older and wiser now.

Either way, I’d thought I ‘d break the cardinal blogging rule of not making your blog posts too personal lest you alienate your audience and share some thoughts that I can look back on in a few years. continue reading…

I’ve been working in various forms of professional services roles for a number of years now and during that time the perspective I’ve gained has made me quite vocal about the type of service I receive.  Most people will always complain about the bad and never, or rarely, praise the good.  I suppose that’s just human nature but I figured since I have this new fancy blog, I’d share a great positive experience.  If you need a tip for delivering fantastic customer service, read on! continue reading…

I don’t think there will be too much activity at the deadline this year.   The new CBA and cap make trades pretty tough for teams, but here’s my crack at what I think will happen at the deadline.

Let’s start with my Oilers.

Edmonton:  The goal is to NOT finish in the bottom 5 this year and with Souray, Horcoff and Torres done for the year they should just give up now and preempt the rage I will have for the rest of the season watching them.  Roloson is finished in Edmonton  and other than that, they don’t have much to offer with all the injuries they have. continue reading…

brandosd.jpgNow this is cool. Brando’s USB micro SD card reader is about the size of the tip of your thumb. I’ve been looking for something like this for a while. I can carry a bunch of data, my Linux distro and even a Mojopac image of my home PC on my 4 Gig micro SD card in my PDA. Well, either all that stuff or 1 Dream Theater MP3!

It’s a shame they’re out of stock (at least when I checked last). I definitely have to get one of these and then I’ll post an update on how such a small simple device that costs $11 can bring so much joy!

The biggest joy I have in seeing this format war come to an end is that my news reader, My Yahoo page etc etc can finally post news about SOMETHING ELSE.   I don’t know how many articles have flooded my inbox over the recent months but in the end Blu Ray wins out, we can all rejoice and proceed to throw eggs at George Lucas’ house until he puts Star Wars out on Blu Ray.

DailyTech – Toshiba Officially Surrenders in HD Format War

knightrider_deadfront_lo.jpgI was  a bit surprised how “not bad” the made-for-tv movie of the new Knight Rider was last night, even though it was a sacrilege to use a Mustang instead of a Trans Am.  I’ve been a huge Trans Am fan since I took a 1982 TA to homecoming some 15 years ago, courtesy of my date’s brother, and I suppose there wasn’t much choice for the new KR as the TA suspended production in 2002.  Ford must have paid billions for the product placement as the movie was littered with the new Focus, Fusions, Edges and of course, various Mustangs. continue reading…

Ovechkin for MVP

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This guy impresses me more every time I see him play.  Ovechkin put up 5 points tonight, including 4 goals (one of them the OT winner) all the while getting his nose broken and getting stitches in his lip from a puck in the face.

He’s scored 30% of the teams 145 goals this year, has almost 20% of the teams total shots this year and the next in line for team goals is a DEFENCEMAN with 14!  He  has 10 more goals than all the other forwards on Washington combined. continue reading…

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